Long Queues at KLIA!

Travellers arriving in KLIA have complained about the long queues and waiting time at the immigration counters at KLIA.

The problem is a long-standing one despite Tourism, Arts and Culture Minister calling for a faster process. It happened again on 24 February to the disdain of travellers. A few travellers claimed they had to wait for up to three hours before they could clear immigration. With no announcements given, many of them were left confused and wondering why the process was at a snail-like pace. The aerotrain, which was not in operation, exacerbates the matter and causes even more frustration.

Source: https://klialimousine.com/

The current option for travellers is to use the shuttle bus service to get to and fro the main terminal building to the satellite building. A similar situation is happening in KLIA 2 as well. Some said people queued for three hours and claimed the officers kept talking to each other.

Travellers are calling for the situation to be resolved. The calls for improvement include reimagining and revamping the Immigration Department and weeding out incompetence in the civil service. Other suggestions include having more reliable autogates and having sufficient counters open to hasten the checking process.

The Tourism Ministry has an allocation of RM250m under Budget 2023. What’s the point of promoting tourism when the first impression a tourist gets is a virtual aerotrain and insufficient or below par staff at Immigration?

Reference:

Long queue and wait at KLIA anger travellers, Adeline Leong, The Rakyat Post, 26 Feb 2023