There
are 3 billion working people in the world. About 40% may say they are happy at
work. That means about 1.8 billion people.
Organisations
with a lot of happy employees have three times revenue growth than those that
are miserable. That’s according to Michael C. Bush. The key is not to spend
more to make this happen but the following:
(i) Trust
and Respect
Leaders often talk of “we trust our
employees” or “we empower our employees”. But when an employee needs a laptop,
there are 15 people in the approval process! More money is spent on the
approval process than the laptop. For Four Seasons the employees are told “Do
whatever is right when servicing the customer”. That’s trust handed to an
employee. So they deliver one of the best services in the world.
(ii) Fairness
Unfair treatment erodes trust.
Employees want to be treated fairly regardless of rank, tenure, age,
experience, or job category. So there is always a need to re-balance this out.
(iii) Listening
Active listening and eye contact is
not listening. Repeating what the person says is not listening. But being
humble and always searching for the best possible idea, that’s what listening
is. Employees like to know if what they say matters and you may change your
mind because of that. Otherwise, forget about the conversation.
We all
need to change – the way we behave, treat others and the way we support
initiatives –all these define work experience and so remain flexible, agile and
open to change!
Reference:
This is what makes employees happy at
work, Michael C Bush
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